WORK EXPERIENCE Data and IT Operations Manager Puritan Bakery ● Implemented enterprise solutions including ZAP BI (data warehousing), GPSInsight (DSD tracking), SPSCommerce (EDI), and Microsoft Power Automate, streamlining operations across sales, finance, and manufacturing. ● Built and automated reporting pipelines by extracting data from Sage 100, bMobile, and Excel, using SQL queries, modeling it in ZAP BI to deliver near real-time dashboards and KPI reporting for sales, inventory, and production. ● Acted as the primary IT support contact for manufacturing plants in Los Angeles, CA and Dallas, TX, as well as distribution depots in Simi Valley, San Diego, and Corona, CA. IT Specialist Express Manufacturing, Inc. ● Led training sessions for 250+ employees on enterprise software solutions, such as Manex and Fuji, improving adoption of new workflows. ● Provided end-to-end network and systems support, including help desk, troubleshooting, and resolution of Windows NT server and workstation issues. ● Proactively identified security vulnerabilities across servers, workstations, and network devices, implementing remediation measures that reduced exposure to malware and unauthorized access. IT Support Technician The Armenian Report ● Developed and customized an online donation flow using JavaScript and CSS on top of DonorBox, improving donor experience and contributing to increased online contributions. ● Provided desktop and technical support to executive leadership, including malware scans, performance optimizations, and software/hardware upgrades. ● Managed social media presence, creating and scheduling content to engage followers and steadily grow the audience.